Make a difference every day by helping individuals and families connect to the resources they need to thrive. Join our team today as an Economic Support Specialist.
Essential Duties and Responsibilities:
- Interviews clients and provides information regarding paternity, child support, court procedures, penalties, and available resources.
- Prepares, enters, and maintains legal and administrative documents; assists with court hearings and testify as required.
- Initiates and manages new cases, monitors ongoing case progress, and ensures compliance with court orders and agency policies.
- Tracks, reconciles, and processes child support payments; issues wage assignments, medical support notices, and other enforcement actions.
- Locates and verifies participant information using agency systems, databases, and other resources; coordinates paternity and genetic testing.
- Maintains case files and documentation in accordance with state and federal regulations; performs administrative tasks to support case management.
- Utilizes case management and other agency systems to access information, process documents, generate reports, and monitor key case milestones.
- Collaborates with internal and external stakeholders, including courts, attorneys, other agencies, and employers, to support child support services; participates in trainings and agency updates to ensure compliance and effective service delivery.
Minimum Training, Experience, and Qualifications Required to Perform Essential Duties:
- High School Diploma or equivalent is required. An associate degree in human services, business, economics, accounting, communication, or another related field is preferred as well as previous customer service experience.
- Proficient with computers and in communicating with customers over the phone and in person.
- Ability to perform mathematical calculations accurately.
- A valid driver’s license and access to an insured vehicle.
Please review the full job description here that includes the full list of duties, requirements, physical demands and work environment. Economic Support Specialist Job Description
Benefits
- Wisconsin Retirement System
- 176 hours of Paid Time Off in the first year
- 11 Paid Holidays
- Medical, Dental, and Vision Insurance
- Supplemental Insurances
- Flex Spending and Health Savings Accounts
Hours / Location
This position works primary hours of 8:00AM to 4:30PM Monday through Friday onsite at the Buffalo County Courthouse located in Alma, WI. This position will have the opportunity to telework fully or partially from a WI residence after their initial 6 month training period.
Pay
This is a non-exempt position with the starting hourly pay rate of $21.68.
To Apply
Complete the online application. Applications will be accepted until the position is filled with preference given to applications submitted by June 5th, 2026.
Questions
Contact HR at (608) 685-6234 or at [email protected].