Make a difference every day by helping individuals and families connect to the resources they need to thrive. Join our team today!
Essential Duties and Responsibilities:
- Interviews clients and provides information regarding paternity, child support, court procedures, penalties, and available resources.
- Prepares, enters, and maintains legal and administrative documents; assists with court hearings and testify as required.
- Initiates and manages new cases, monitors ongoing case progress, and ensures compliance with court orders and agency policies.
- Tracks, reconciles, and processes child support payments; issues wage assignments, medical support notices, and other enforcement actions.
- Locates and verifies participant information using agency systems, databases, and other resources; coordinates paternity and genetic testing.
- Maintains case files and documentation in accordance with state and federal regulations; performs administrative tasks to support case management.
- Utilizes case management and other agency systems to access information, process documents, generate reports, and monitor key case milestones.
- Collaborates with internal and external stakeholders, including courts, attorneys, other agencies, and employers, to support child support services; participates in trainings and agency updates to ensure compliance and effective service delivery.
Minimum Training, Experience, and Qualifications Required to Perform Essential Duties:
- High School Diploma or equivalent is required. An associate degree in human services, business, economics, accounting, communication, or another related field is preferred as well as previous customer service experience.
- Proficient with computers and in communicating with customers over the phone and in person.
- Ability to perform mathematical calculations accurately.
- A valid driver’s license and access to an insured vehicle.
Please review the full job description here that includes the full list of duties, requirements, physical demands and work environment. ⇒ Economic Support Specialist Job Description
Benefits
- Wisconsin Retirement System
- 176 hours of Paid Time Off in the first year
- 11 Paid Holidays
- Medical, Dental, and Vision Insurance
- Supplemental Insurances
- Flex Spending and Health Savings Accounts
Hours / Location
This position works primary hours of 8:00AM to 4:30PM Monday through Friday onsite at the Buffalo County Courthouse located in Alma, WI. This position will have the opportunity to telework fully or partially from a Wisconsin residence after their initial 6-month training period.
Pay
This is a non-exempt position with the starting hourly pay rate of $21.68.
To Apply
Complete the online application. Applications will be accepted until the position is filled with preference given to applications submitted by October 5th, 2026.
Questions
Contact HR at (608) 685-6234 ext.3 or at [email protected].